If you are working as a freelancer, you must know that the freelance client satisfaction must be your first preference because you have to gain the trust of your client and make him happy enough with your work. If you do not pay attention to such type of factors, you will start losing your clients and they may give you a bad review as well, that can sometimes ruin your profile. There can be a number of different reasons for the freelancers to lose their clients; some of them have been mentioned below:
1. Late Delivery & Plagiarized Work
Deadlines are the most important parts in freelancing and if you want your freelance client satisfaction, you must deliver the required work in time. Sometimes, the deadlines are quite strict; you should be prepared for that as well and you must manage everything. In the case of failure in submitting the work in time, you would surely start losing even the best of your clients. Another worth mentioning reason for the freelancers to lose their clients is the submission of plagiarized work. If you fail to submit copy-scape passed work, you will surely fail in your freelance client retention.
2. Attitude Problem
Being nice and respectful to your clients is one of the client satisfaction best practices. Literally, there is no excuse if you become rude to your client. Even if there is something wrong with your client’s attitude, you must be courteous enough and deal in a calm way without being disrespectful. Otherwise, you will start losing your clients, since nobody wants to be treated in a bad way.
3. Quality Issues
Sometimes you are unable to provide quality work to your clients. There can be different reasons behind that; for example, having a lot of burden, health issues, not understanding the work properly. Well, regardless of the reason behind, providing quality work is the foremost thing for the freelancers. If ever your client does not like your work, you must modify it according to his requirements; this is a part of the client satisfaction best practices. There is a great need for working hard if you want to continue working with your clients and don’t want to lose them.
The rates of freelancing are considered to be subjective, i.e. a rate that is low for you might be high for someone else. The rates must be reasonable and according to the services that you are providing. If you want to increase your rates after some time, you must negotiate with your clients and they should not be increased to a much greater extent that it becomes difficult for your clients to afford them and they start looking for some other freelance workers. If you want your freelance client retention, you must raise your rates wisely. Also Read: 5 Ways to negotiate the Freelance Rates your deserve.
5. False Commitments
Making false commitments is one of the greatest reasons for losing the clients. You just have to commit what you can deliver. If you show a procrastinating behavior, they would surely go for some other workers. There can be a number of other reasons for losing your freelance clients as well; for example, lack of online availability, responding late to your clients, deceiving your clients, having a bad reputation, etc. It is one of the client satisfaction best practices to remain online for being available for contact. In this way, your client can always communicate with you and resolve any types of problems; this also creates a better understanding between the client and the freelance worker.
Clients like it when freelancers listen passionately and properly to what they need. They expect that freelancers will follow their instructions and ask questions if they don’t understand or have a problem and doubt with what they are being asked to do.
If you want to continue working as a good freelancer, you must take care of the above things and always keep on trying to get the freelance client satisfaction to its fullest. Undoubtedly, there are no shortcuts for becoming a successful freelancer. Hard-work, sincerity and being courteous are very important to excel in the field.
Also Read: How to retain your Freelance Clients.
Now that you know real secrets of Freelance Client Retention, Create a Truelancer Account today and start your Freelancing career.
Sana Tanveer is a graduate student and is a passionate freelance content writer. She is also fluent with frontend web development.